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Frequently Asked Questions (FAQ)
New Zealand Schools

Shopping with helpmelearn.co.nz

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General


What are School Promotions?

We work with schools to actively promote learning and encourage growth / extension of children through the use of our carefully selected products. Schools can refer their parents to us by mentioning us in the newsletter or on their website. We are also happy to provide fliers to send home with students. Some schools may choose to run a fundraising promotion. This would combine the newsletter mention and flier with a unique fundraising code (provided by us). We will contribute to the school's fund-raising effort for every book sold. Orders will then be delivered to the school at the end of the promotion, clearly labeled and sorted by class, for easy distribution to the students. Please contact us if you feel that a promotion is of interest to your school community. You will find it to be the easiest way to fund-raise. We welcome correspondence from Staff, PTA members and all parents. Rest assured that our aim is not to drown you in advertising. Once we establish a fund raising relationship with your school, you will only receive a brief reminder prior to an upcoming promotion as requested by your school. For more details, contact us through the website.




SCHOOL Terms & Conditions

Orders on behalf of schools may be dispatched prior to payment on conditions that the following terms are accepted: 1) Payment is made in full within 14 days of the goods being received by the school. 2) All products are mailed out on the understanding that they are NOT APROVAL COPIES (apro) and are therefore non-returnable (excluding general return conditions as defined in Terms & Conditions) 3) During the order process clearly state the following information in the Special Instructions field on the delivery details page: 3a) School order for SCHOOL NAME 3b) Terms & Conditions accepted 3c) School Order Number 4)The information in point 3 is mandatory and without it orders will not be processed 5)Provide the school address as the delivery address, on the delivery details page 6) Select the Cheque / Online bank transfer payment button on the final page to create the order. You will receive an email from us immediately following your order placement. Click the Your invoice is available at this link: Here (within that email)to view the invoice. Print the invoice and pass it on to the office manager for payment. The email address supplied during the order will receive a dispatched notification once the order has been sent




How do I place a bulk order?

At times, a school may need to place a bulk order for the same book, e.g. Maths text book. Please contact us first so that we can provide you with a discounted price based on the number of books you wish to purchase. We will contact you for more details and place the order on your behalf.




How do I place a PRIVATE order?

Browse the relevant year level or category on the left. Find the product(s) you wish to order and click on the shopping cart icon ('add to cart'). This will take you to your shopping cart screen. Repeat, if you require additional products. When you have got all the products you require, simply select the 'view cart' link (top right) and follow the instructions. If you have a PROMOTIONAL CODE from your school make sure you have that handy as you will need to ENTER IT IN THE CHECK OUT PROCESS. (Please note that orders using a school's promotional code, accept delivery at the school following the promotion period). This enables your school to collect a donation, from us, on your order. Should you require home delivery, DO NOT ENTER A SCHOOL CODE and continue to the 'Delivery Details' page. (Unfortunately this will mean that your school is unable to collect a donation on your order).




How do I remove a product from my cart?

Select 'view cart' (top right menu) and click the red 'X' next to the product you wish to remove.




Where / When will my order be delivered?

Your will receive your order within 7 - 10 business days (subject to stock availability), from receipt of payment. Orders will be sent to the address you provide in the 'Delivery Details' page, during the order process. SCHOOL FUNDRAISING PROMOTIONS: Orders that have used a code obtained from a School promotion will be delivered to your child's school within 7 working days of the CLOSING OF THE PROMOTION. Please refer to the promotion details in your school's newsletter.




I've ordered, what happens now?

Once your order is completed, an acknowledgment email (including invoice link) will be sent to you. Once the order has been dispatched, a second email will be sent to you confirming your order has been dispatched.




Do you have a shop for viewing products?

Help Me Learn supplies a wide range of products from a variety of publishers and for many different learning areas. It would be simply impossible to stock our full range. Our aim is to bring parents and teachers choice and convenience. For this reason we have invested in designing a website that is easy to navigate and provides detailed information on products, including 'sample' pages. We have combined the convenience of home shopping and delivery with peace of mind that these products are endorsed by teachers.




INTERNATIONAL ORDERS

Orders outside of New Zealand must be paid for by Credit Card. Once you have selected your products you need to also select the correct shipping cost from the shipping catalogue (above Year 1 on the left) before proceeding to check out. Orders over 10 products, may need to select multiple shipping costs, as required. Products for Year 1 are aimed at children aged 5 - 6, Year 2 is aimed at children aged 6 - 7, etc.




What payment options do I have?

We accept Visa, Master Card, Online Bank Transfers, Cheques or Cash Deposits into our bank account, as displayed on your invoice. Please follow the online shopping cart instructions, and select one of these payment options at the appropriate page. However, if you feel more comfortable about placing an order over the telephone, simply send us an email with your contact number and we will be in touch to take your order and place it on your behalf.




In what currency are displayed prices?

All prices are in New Zealand $.




Can I pay with cash?

Yes, cash payments are accepted. Place your order on-line and select the cheque payment option. You will receive an electronic invoice to your email address. This invoice carries our bank account details. You can make a deposit into this account at the bank and then inform us by email. Once we have received confirmation of payment from our bank, your order will be dispatched and you will receive an email notification of this.




Do prices include GST?

Yes.




Do I pay for delivery?

No extra charges are added for delivery in New Zealand. The price you see is the price you pay. Customers outside New Zealand must select an appropriate shipping cost from the shipping catalogue (top, left)




How secure are my credit card details?

helpmelearn.co.nz uses secure online payment via 'The National Bank of New Zealand' payment pages, that feature 128-bit key encryption strength security. We do not have visibility, or access to your credit card number. This facility is provided by 'Paystation Ltd'. However, if you feel more comfortable about placing an order over the telephone, simply send us an email with your contact number and we will be in touch to take your order and place it on your behalf.




I have a code that I was told would work on your site. What do I do with it?

We provide two types of codes for use during the check out process. A DISCOUNT CODE will apply a percentage saving on your purchase price. A SCHOOL FUNDRAISING CODE links your order to your child's school. This enables us to make a donation to your school.




I am a teacher, how would I pay?

When buying in a personal capacity, please refer to 'payment options' above. When purchasing for a school, please enter the school delivery address and proceed down the cheque payment option. Print the last page that gives you these payment options. You will receive immediate confirmation by email. This email contains a link to you invoice. Please print this invoice and attach to the 'payment options' page. Take these to your school office for processing and payment. The books will be posted to your school, for your attention.




What are workbooks?

Workbooks are available for most subjects from Years 1 to 13. For Primary and Intermediate School students and teachers, they cover New Zealand curriculum material for each year, clearly and concisely explained and fully illustrated. They are easy to follow for teachers, parents and students alike. Activities with full answers are provided. For Secondary School students and teachers, they cover NCEA Achievement Standards with very brief revision notes. For material covering external Achievement Standards, they contain NCEA questions and full answers detailing NCEA grades (Achieved, Merit, Excellence). They are ideal for preparing for NCEA externals - revision and practising for the external exams.




What are study guides?

Study Guides are for use all year round. There is a Study Guide for most subjects at Years 7 to 13 and they contain all the year's work. They are New Zealand's most complete series for home study use throughout the school year for revision and to support classroom work. The NCEA editions cover all Achievement Standards (including those internally assessed). Where material covers externally assessed Achievement Standards, Study Guides have NCEA questions and full answers detailing NCEA grades (Achieved, Merit and Excellence). Study Guides have worked examples, diagrams and a glossary.




Why should parents buy Workbooks for their younger children?

Workbooks have been written to enable parents (or teachers) to: 1) See what, in understandable terms, is meant by the curriculum, at the Level and Year 'their child is at'. 2) Allow parents to see the terminology being used, see and understand what is being taught, the skills needed and thus offer back-up and support to their children. 3) To provide friendly homework opportunities that reinforce school programmes and classroom work and which a parent can understand, explain, mark and support.




Why buy a Study Guide for Secondary School Students?

No matter how enthusiastic or well-meaning your teachers are, the back up and support provided by a Study Guide is vital. Study Guides are written specifically for students to support the year's classroom work. They are widely recommended by teachers and regularly used to support classroom work. A Study Guide will be your best investment for complementing your classroom work and succeeding at school.




Why do Secondary Students use Workbooks?

The very brief notes and NCEA questions in the Workbooks are best for last minute revision to practise for the Externals - the end of year NZQA examinations. You can practise actual recent NZQA exam questions, mark them and read the tips and explanations offered. Use any time during the year as they cover the Achievement Standards. Also recommended for end of the year revision and exam practise.




Why do students purchase Study Guides?

Students say that: 1) They are sick of photocopied notes or 'filling in the gaps' workbooks. 2) They don't always understand the teacher and the work they are doing. 3) They just 'want to get on with it' and 'learn the work'. 4) They like the structure that Study Guides provide.




What is NCEA?

NCEA (National Certificate of Educational Achievement) covers three levels. Level 1 is normally studied at Year 11, Level 2 at Year 12 and Level 3 is studied at Year 13. Internally assessed Achievement Standards are assessed during the year as tests, assignments or as portfolios of work. Most externally assessed Achievement Standards are tested at the end of the school year as written exams called 'external exams'. Each NCEA at each Level is awarded to a student who obtains sufficient credits at the Level. Credits are obtained by achieving a grade value ('Achieved', 'Merit' or 'Excellence') from assessment of an Achievement Standard. A course of work in a subject will typically comprise 24 credits, made up of up to 9 Achievement Standards (Achievement Standards have values of between 2 and 6 credits each). For current information about NCEA visit http://www.nzqa.govt.nz/ncea